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Orders
Below are some of are common questions about orders
How do I know if my order is confirmed?
When we have received your order, you will automatically receive an e-mail confirming your order.
Can I change my shipping address after my order is placed?
If you want to change your shipping address after the order is placed, please contact our customer service team immediately.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes. Worldwide shipping is already included in the price. We use DHL express with 3 days delivery time.
When will my order be shipped?
When we have received your order, you will automatically receive an e-mail confirming your order. Orders made before 2 PM (CET) will be picked, packed and shipped the same day. Delivery time is usually 2-4 working days with DHL Express.
Can I change or return my order?
If you want to change a product into another model, strap color etc., please contact us so we are able to reserve the new item in our stock immediately. You are always entitled to an exchange or refund within 30 days after you have received your package, as long as the item has not been used.
How long will it take until I receive my order?
Delivery time is usually 2-4 working days with DHL Express.
